{"id":162,"date":"2019-08-26T18:29:42","date_gmt":"2019-08-26T18:29:42","guid":{"rendered":"https:\/\/vaulteksafe.com\/?page_id=162"},"modified":"2024-04-30T15:39:21","modified_gmt":"2024-04-30T15:39:21","slug":"vaultek-faq","status":"publish","type":"page","link":"https:\/\/vaulteksafe.com\/vaultek-company\/vaultek-faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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Vaultek Support<\/strong><\/h3>\n\n\t\t<\/div>\n\t<\/div>\n
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Resource Center<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

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Return to Support Home > <\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

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Most Asked Questions
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Get answers to our most commonly requested information.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

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Order Questions
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Get answers to our most asked about order questions.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

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Read ><\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

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Product Questions
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Get answers regarding the most asked product questions.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

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Accessories Questions
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Get answers regarding the most asked accessories questions.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

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Read ><\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

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Most Asked Questions<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n

Discounts (Only U.S. Military and Law Enforcement)<\/h4><\/i><\/div>

We only offer a U.S. military and law enforcement appreciation discount. If you are or were please submit your request via the military and law enforcement service form<\/a>. Note, this appreciation discount is only valid for orders made at www.vaulteksafe.com<\/p>\n<\/div><\/div>

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Authorized Dealers<\/h4><\/i><\/div>
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For a list of authorized dealers visit Stores><\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>

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Order Questions<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n

Order Status<\/h4><\/i><\/div>

Most orders are processed within 1-3 business days. After a label is created you will receive tracking information via email. If you are unable to locate the email check your spam folder.<\/p>\n<\/div><\/div>

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Estimated Delivery<\/h4><\/i><\/div>

We ship from either our west coast facility in Fontana, California or our Orlando, Florida facility depending on your location.<\/p>\n

Most orders are processed within 1-3 business days. Once shipped you will receive tracking information.<\/p>\n

The average delivery times are 2-5 business days within the United States.<\/p>\n

If it\u2019s an international order, most packages arrive within two or three weeks, though it can take from four to six based upon how your country handles those packages. Unfortunately, there\u2019s nothing we can do on our end to expedite that process.<\/p>\n<\/div><\/div>

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Cancellation<\/h4><\/i><\/div>

Cancellation Policy<\/h3>\n

Vaultek is 100% committed to serving our customers with the best product quality and customer service. Vaultek offers a 30-day money back guarantee. The refund will include the purchase price and original shipping and handling charges if applicable. Important if you are past 30-days you will be unable to do a return. If you need to return a Vaultek product within the 30-day return policy please file for a return using the Return Form<\/a>.<\/p>\n

Cancel Order<\/h3>\n

Be prepared to provide your order number. For orders made at vaulteksafe.com please email us at support@vaulteksafe.com and or call us immediately at (407)329-4164.<\/p>\n<\/div><\/div>

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Returns<\/h4><\/i><\/div>

Return Policy<\/h3>\n

Vaultek is 100% committed to serving our customers with the best product quality and customer service. Vaultek offers a 30-day money back guarantee. The refund will be the original purchase price minus return shipping fees. Important if you are past 30-days you will be unable to do a return. If you need to return a Vaultek product within the 30-day return policy please file for a return using the Return Form<\/a>.<\/p>\n

Return Order<\/h3>\n

Vaultek offers a 30-day money back guarantee. The refund will be the original purchase price minus return shipping fees. To submit a return fill out the Return Form<\/a>.<\/p>\n

I bought a safe but want to upgrade to a different model<\/h3>\n

Vaultek offers a 30-day money back guarantee. The refund will be the original purchase price minus return shipping fees. Important if you are past 30-days you will be unable to do a return or upgrade your safe. You can submit for an upgrade using our Contact Form<\/a>.<\/p>\n<\/div><\/div>

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International Shipping<\/h4><\/i><\/div>

Need to order outside of the USA? Start your International Order ><\/a><\/p>\n<\/div><\/div>

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Shipping Details<\/h4><\/i><\/div>
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Order Status<\/u><\/h3>\n

All orders are processed within 1-5 business days. After a label is created you will receive tracking information via email. If you are unable to locate the email, please check your spam folder.<\/p>\n

Order Arrival Time<\/u><\/h3>\n

Shipping and delivery times are determined by location and carrier.<\/p>\n

If it\u2019s an international order, most packages arrive within two or three weeks, though it can take from four to six based upon how your country handles those packages. Unfortunately, there\u2019s nothing we can do on our end to expedite that process.<\/p>\n

Shipping Location<\/u><\/h3>\n

All vaulteksafe.com orders are shipped from our Orlando, FL location.<\/p>\n

Ship outside of the United States<\/u><\/h3>\n

If you want to order from outside the United States, please visit the following\u00a0International Portal<\/a>. Simply enter your intended shipping address, product(s) you want to purchase, phone number and follow the instructions.<\/p>\n

If you live outside the United States, custom and tariff fees may apply according to your country\u2019s import laws. These fees are not collected by this company, and this company does not have control of these fees.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>

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Product Questions<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n

Fitment<\/h4><\/i><\/div>

An on-going list of what fits is available here<\/a>.<\/p>\n

Printable templates are available for select models. Simply print the template on an 8.5\u2033 x 11\u2033 sheet of paper and place your valuables on the template to see if they fit. When printing do not scale to fit instead print at 100%.<\/p>\n<\/div><\/div>

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TSA Approved<\/h4><\/i><\/div>

All Vaultek safes are TSA compliant allowing you to not only fly with them but also transport firearms. If transporting a firearm, be sure the safe is checked or included with checked luggage and that you notify your airline agent at check in. If no firearms are present you can take the safe with you through security and pass through x-ray, but be prepared to open the safe as requested from government officials.<\/p>\n

If you have any additional questions or concerns be sure and contact your airline before your departure.<\/p>\n<\/div><\/div>

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DOJ Approved Safe List<\/h4><\/i><\/div>
State of California Department of Justice (CA DOJ)<\/a> is a firearms safety agency that certifies firearm safety devices for use in California. As of January 1, 2002, no firearm may be sold, transferred, or manufactured within California unless that firearm is accompanied by a DOJ-approved firearms safety device\u00a0(California Penal Code section 23620, et seq<\/a>). Here is an ongoing list of DOJ approved Vaultek safes<\/a>.<\/div>\n<\/div><\/div>
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Fireproof<\/h4><\/i><\/div>

Vaultek safes are not fire rated.<\/p>\n

We developed these safes as quick access safe focusing on technology and smart protection. Fire protection requires very thick metal construction with fire retardant materials which have not been implemented.<\/p>\n<\/div><\/div>

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Product Security<\/h4><\/i><\/div>

Metal Safes<\/h3>\n

Precision engineered with superior strength for secure defense. Using advanced manufacturing technologies to create breakthrough designs such as unibody design.<\/p>\n

Anti-Theft Powerful anti-theft features only available with Vaultek for the ultimate break-in prevention. *Features vary per model. Refer to individual product pages for a complete list of anti-theft features.<\/p>\n